Terms and Conditions

CHOCORELISH FOODS PRIVATE LIMITED - MANUFACTURERS & EXPORTERS OF DARK, MILK & WHITE COCOA CHOCOLATES

1) INTRODUCTION

You or Buyer has to read and accept our terms and conditions and privacy policy before you may use our site Chocorelish Foods Private Limited. The site allows you to browse, select and purchase premium quality Chocolates. Site requires your permission to send you administrative and promotional emails. We will send you information about your account activity and purchases as well as updates upon our Chocolates and Promotional offers. We shall have no responsibility in any manner whatsoever regarding any emails or SMS sent to you. If you not agree our Terms & Conditions and Privacy Policy you will not be eligible to use our site. By placing an order you are making an offer to us to purchase our products you have selected as per our terms and conditions.You are required to create an account inorder to purchase any product from the site. Chocorelish Foods Private Limited has full right to make changes in our Terms & Conditions and Privacy policy without providing any prior information to you or buyer so we suggest you to read our Terms & Conditions and Privacy Policy from time to time inorder that you get informed to such changes. If we make changes to our Terms & Conditions and Privacy Policy and you continue to use our site that means you are agreeing to the revised Terms & Conditions and Privacy Policy expressed herein.

2) Services

This site Chocorelish Foods Private Limited provides users with access to sales of premium quality Chocolates manufactured in our Company.

3) General

This Agreement sets forth the terms and conditions that apply to the use of the Site by the User. By using this Site, the User agrees to comply with all of the Terms & Conditions hereof. The right to use the Site is personal to the User and is not transferable to any other person or entity. The User shall be responsible for protecting the confidentiality of their password(s), if any. The User acknowledges that, although the internet is often a secure environment, sometimes there are interruptions in service or events that are beyond the control of the Company, and the Company shall not be responsible for any data lost while transmitting information on the internet. While it is the Company's objective to make the Site accessible 24 hours per day, 7 days per week, the Site may be unavailable from time to time for any reason including, without limitation, routine maintenance. You understand and acknowledge that due to circumstances both within and outside of the control of the Company, access to the Site may be interrupted, suspended or terminated from time to time. The Company shall have the right at any time to change or discontinue any aspect or feature of the Site, including, but not limited to, content, hours of availability and equipment needed for access or use. Further, Chocorelish Foods Private Limited may discontinue disseminating any portion of information or category of information may change or eliminate any transmission method and may change transmission speeds or other signal characteristics.

4) Modified Terms

Chocorelish Foods Private Limited reserves the right at all times to discontinue or modify any of our Terms & Conditions and our Privacy Policy as we deem necessary without prior notification to you. Such changes may include, among other things, the adding of certain fees or charges. We suggest to you, therefore, that you re-read this important notice containing our Terms & Conditions and Privacy Policy from time to time in order that you stay informed as to any such changes. If we make changes to our Terms & Conditions and Privacy Policy and you continue to use the Site, you are impliedly agreeing to the Terms & Conditions and Privacy Policy expressed therein. Any such deletions or modifications shall be effective immediately upon the Company's posting thereof. Any use of the Site by User after such notice shall be deemed to constitute acceptance by the User of such modifications.

5) Equipments

The User shall be responsible for obtaining and maintaining telephone, computer hardware and other equipment needed for access to and use of the Site and all charges related thereto. The Company shall not be liable for any damages to the User's equipment resulting from the use of the Site.

6) Site Access Licence

Chocorelish Foods Private Limited grants you a limited license to access and make personal use of the Site and the Service. This license does not include any downloading or copying of account information for the benefit of another vendor or any other third party, caching, unauthorized hypertext links to the Site and the framing of any Content available through the Site uploading, posting, or transmitting any content that you do not have a right to make available such as uploading, posting, or transmitting any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment, any action that imposes or may impose in Chocorelish Foods Private Limited an unreasonable or disproportionately large load on Chocorelish Foods Private Limited infrastructure or any use of data mining, robots, or similar data gathering and extraction tools. You may not bypass any measures used by Chocorelish Foods Private Limited to prevent or restrict access to the Site. Any unauthorized use by you shall terminate the permission or license granted to you by Chocorelish Foods Private Limited.

7) Eligibility

The Service is not available to minors under the age of 18 or to any users suspended or removed from the system by Chocorelish Foods Private Limited for any reason. Users may not have more than one account. Maintaining more than one account by a user shall amount to fraudulent act on part of the user and attract actions against such user in accordance with the terms of clause 11 below. Additionally, users are prohibited from selling, trading, or otherwise transferring your Chocorelish Foods Private Limited account to another party. If you do not qualify, you may not use the Service or the Site.The Company owns no responsibility in any manner over any dispute arising out of transactions by any third party using your account/e-mail provided by you to the Company or payments made by your credit card by any third party.

8) Your Account

In consideration of your use of the Site, you represent that you are of legal age to form a binding contract and are not a person barred from receiving services under the laws as applicable in India. You also agree to provide true, accurate, current and complete information about yourself as prompted by the Site's registration form. If you provide any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or Chocorelish Foods Private Limited has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Chocorelish Foods Private Limited has the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof). If you use the Site, you are responsible for maintaining the confidentiality of your account and password including cases when it is being used by any of your family members, friends or relatives, whether a minor or an adult. You further agree to accept responsibility for all transactions made from your account and any dispute arising out of any misuse of your account, whether by any family member, friend, relative, any third party or otherwise shall not be entertained by the Company. Because of this, we strongly recommend that you exit from your account at the end of each session. You agree to notify Chocorelish Foods Private Limited immediately of any unauthorized use of your account or any other breach of security. Chocorelish Foods Private Limited reserves the right to refuse service, terminate accounts, or remove or edit content in its sole discretion.

9) Pricing Information

We strive to provide you with the best prices possible on products and/or services you buy from Chocorelish Foods Private Limited, however, Chocorelish Foods Private Limited does not guarantee that the price will be the lowest in the city, region or geography. Prices and availability are subject to change without any prior notice. The prices mentioned on the Site are not subject to comparison with the same or similar product(s) and/or service(s) available through any online or offline sale. The pricing is subject to Chocorelish Foods Private Limited 's pricing policy and the prices shall be determined only at Chocorelish Foods Private Limited 's sole discretion. While Chocorelish Foods Private Limited strives to provide accurate product and pricing information, pricing or typographical errors may occur. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, Chocorelish Foods Private Limited may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Chocorelish Foods Private Limited will have the right to modify the price of the product and contact you for further instructions using the e-mail address or telephone number provided by you during the time of registration, or cancel the order and notify you of such cancellation. In the event that Chocorelish Foods Private Limited accepts your order the same shall be debited to your credit card account. The payment may be processed prior to CHOCORELISH FOODS PRIVATE LIMITED's dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your credit card account. 

10) Cancellation by Chocorelish Foods Private Limited

There may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled shall include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, problems identified by our credit and fraud avoidance department or any defect regarding the quality of the product. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account. Any type of voucher used in these orders shall be pushed back into the user's account in case of cancellation by Chocorelish Foods Private Limited .

11) Cancellation by the Customer

In case of requests for order cancellations, Chocorelish Foods Private Limited reserves the right to accept or reject requests for order cancellations for any reason. As part of usual business practice, if we receive a cancellation notice and the order has not been processed / approved by us, we shall cancel the order and refund the entire amount. A request for cancellation of order shall be valid and accepted only if they are made within 24 (twenty four) hours of making the order on the Site. We will not be able to cancel orders that have already been processed or orders for which request for cancellation is made after the expiry of 24 (twenty hours) from making the order. Chocorelish Foods Private Limited has the full right to decide whether an order has been processed or not. The customer agrees not to dispute the decision made by Chocorelish Foods Private Limited and accept Chocorelish Foods Private Limited 's decision regarding the cancellation. In the event of cancellation of order by the customer Chocorelish Foods Private Limited shall not refund the voucher, if any used against such order. Chocolates once sold will not be returned back due to hygienic reasons.

 12) Fraudulent / Declined Transactions

Our fraud detection team constantly monitors the user's account in order to avoid fraudulent accounts and transactions. Users with more than one account or availing referral vouchers fraudulently shall be liable for legal actions under law and Chocorelish Foods Private Limited reserves the right to recover the cost of goods, collection charges and lawyers fees from persons using the Site fraudulently. Chocorelish Foods Private Limited reserves the right to initiate legal proceedings against such persons for fraudulent use of the Site and any other unlawful acts or omissions in breach of these terms and conditions. In the event of detection of any fraudulent or declined transaction, prior to initiation of legal actions, Chocorelish Foods Private Limited reserves the right to immediately delete such account and dishonour all past and pending orders without any liability. For the purpose of this clause, Chocorelish Foods Private Limited shall owe no liability for any refunds. 

13) Credit Card

You agree, understand and confirm that the credit card details provided by you for availing of services on Chocorelish Foods Private Limited will be correct and accurate and you shall not use the credit card which is not lawfully owned by you, i.e. in a credit card transaction, you must use your own credit card. You further agree and undertake to provide the correct and valid credit card details to Chocorelish Foods Private Limited. Further the said information will not be utilized and shared by Chocorelish Foods Private Limited with any of the third parties unless required for fraud verifications or by law, regulation or court order. Chocorelish Foods Private Limited will not be liable for any credit card fraud. The liability for use of a card fraudulently will be on you and the onus to 'prove otherwise' shall be exclusively on you.

14) Disclaimer of Warranty

All content, products, and services on the site, or obtained from a website to which the site is linked are provided to you "as is" without warranty of any kind either express or implied including, but not limited to, title, non-infringement, security or accuracy. Chocorelish Foods Private Limited does not endorse and is not responsible for the accuracy or reliability of any opinion, advice or statement made through the site by any party other than Chocorelish Foods Private Limited, any content provided on linked sites or the capabilities or reliability of any product or service obtained from a linked site. Other than as required under applicable consumer protection law, under no circumstance will Chocorelish Foods Private Limited be liable for any loss or damage caused by a user's reliance on information obtained through the site or a linked site, or user's reliance on any product or service obtained from a linked site. It is the responsibility of the user to evaluate the accuracy, completeness or usefulness of any opinion, advice or other content available through the site, or obtained from a linked site. Please seek the advice of professionals, as appropriate, regarding the evaluation of any specific opinion, advice, product, service, or other content.

15) Limitation of Liability

You expressly understand and agree that Chocorelish Foods Private Limited and its subsidiaries, affiliates, officers, employees, agents, partners and licensors shall not be liable to you for any direct, indirect, incidental, special, consequential or exemplary damages, including, but not limited to, damages for loss of profits, opportunity, goodwill, use, data or other intangible losses even if Chocorelish Foods Private Limited has been advised of the possibility of such damages, resulting from use of the site, sale and supply of goods content or any related/unrelated services and other services offered on the website from time to time.

16) Indemnity

You agree to indemnify and hold Chocorelish Foods Private Limited (and its officers, directors, agents, subsidiaries, affiliates, joint ventures, and employees) harmless from any claim or demand, including but not limited to reasonable attorneys' fees, or arising out of or related to your breach of this Terms & Conditions, or your violation of any law or the rights of a third party.

17) Electronic Communication

When you use the Site or send emails to Chocorelish Foods Private Limited, you are communicating with Chocorelish Foods Private Limited electronically. You consent to receive communications from Chocorelish Foods Private Limited electronically. Chocorelish Foods Private Limited will communicate with you by email, SMS or by posting notices on the Site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. 

18) Access to Password Protected/Secure Areas

Access to and use of password protected and/or secure areas of the Site is restricted to authorized users only. Unauthorized individuals attempting to access these areas of the Site may be subject to prosecution.

19) Delivery

Chocorelish Foods Private Limited normally delivers our products to our customers within six working days but does not guarantee to deliver the products to customers within three to four weeks from the day of close of sale depending upon the quantity & shipping location. Factors include delay in delivery through the courier partner, transporters' strike etc. Chocorelish Foods Private Limited reserves the right to make delivery of the goods by instalments. If you fail to take delivery of the goods, Chocorelish Foods Private Limited may at its discretion charge you for the additional shipping cost. Our terms and conditions pertaining to the delivery of the Products can be accessed and we hereby assume that the same has been read and agreed by you. Further, Chocorelish Foods Private Limited may at times be unable to deliver the confirmed order(s) to you and the reasons. You shall not be entitled to claim any damages, monetary compensation, redeemable vouchers and/or store credits. In case Chocorelish Foods Private Limited is unable to deliver the confirmed order(s) as mentioned hereinabove and the payment for such order(s) has been made by you through your credit/debit card, the amount paid by you while placing the order(s) on the Site will be reversed back in your card account. 

20) Images

The colour, size and design of the Chocolate which is displayed in our site may vary with the actual colour, size and design of the Chocolate send to you but we assure you that content, ingredients and taste will be the same as mentioned. Chocorelish Foods Private Limited will not be responsible for any arguments, complaints, compensation or damages pertaining to this.

21) Termination and Survival of Terms after Agreement Ends

Chocorelish Foods Private Limited may terminate this Agreement at any time. Without limiting the foregoing, the Company shall have the right to immediately terminate any passwords or accounts of the User in the event of any conduct by the User which the Company, in its sole discretion, considers to be unacceptable, or in the event of any breach by the User of this Agreement. Not withstanding any other provisions of this Terms &Conditions, or any general legal principles to the contrary, any provision of this Terms & Conditions that imposes or contemplates continuing obligations on a party will survive the expiration or termination of this Terms & Conditions. 

22) Miscellaneous

If any of these conditions are deemed invalid, void, or for any reason unenforceable, the parties agree that the court should endeavour to give effect to the parties' intentions as reflected in the provision, and the unenforceable condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition. From time to time Chocorelish Foods Private Limited may offer special promotional offers which may or may not apply to your Chocorelish Foods Private Limited account. To avail of such promotional offers, you agree to be bound by any additional terms and conditions for these special offers which are laid down by Chocorelish Foods Private Limited. This Terms & Conditions and the relationship between you and Chocorelish Foods Private Limited will be governed by the laws as applicable in India. Any disputes will be handled in the competent courts of Pune, India. The failure of Chocorelish Foods Private Limited to act with respect to a breach by you or others does not waive its right to act with respect to subsequent or similar breaches. Chocorelish Foods Private Limited does not guarantee it will take action against all breaches of this Terms & Conditions. Except as otherwise, expressly provided in this Terms & Conditions, there shall be no third-party beneficiaries to this Terms & Conditions. This Terms & Conditions constitutes the entire agreement between you and Chocorelish Foods Private Limited and governs your use of the Site, superseding any prior agreements between you and Chocorelish Foods Private Limited with respect to the Site.

23) Communication Address :

SALES & MARKETING OFFICE:

CHOCORELISH FOODS PRIVATE LIMITED
228, Survey No 4, Gujarati Colony, Near Sangam Oil Depo, Sangam Nagar, Old Sangvi, Pune - 411027.

REGISTERED HEAD OFFICE:

CHOCORELISH FOODS PRIVATE LIMITED
1003, Street No 4, Priyadarshini Nagar, Near Seva Hospital, Pune, Maharshtra State, India. Pincode : 411027.

CUSTOMER CARE CELL:

Tel : +91 20 27280096
Mobile : +91 8806163674 
Email : info@chocorelish.com
Website :www.chocorelish.com