Refund Policy


Cancellation by the Customer

In case of requests for order cancellations, Chocorelish Foods Private Limited reserves the right to accept or reject requests for order cancellations for any reason. As part of usual business practice, if we receive a cancellation notice and the order has not been processed / approved by us, we shall cancel the order and refund the entire amount. A request for cancellation of order shall be valid and accepted only if they are made within two hours of making the order on the Site. We will not be able to cancel orders that have already been processed or orders for which request for cancellation is made after the expiry of two hours from making the order. Chocorelish Foods Private Limited has the full right to decide whether an order has been processed or not. The customer agrees not to dispute the decision made by Chocorelish Foods Private Limited and accept Chocorelish Foods Private Limited 's decision regarding the cancellation. In the event of cancellation of order by the customer Chocorelish Foods Private Limited shall not refund the voucher, if any used against such order. Chocolates once sold will not be returned back due to hygienic reasons.

Cancellation by Chocorelish Foods Private Limited

There may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled shall include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, problems identified by our credit and fraud avoidance department or any defect regarding the quality of the product. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account. Any type of voucher used in these orders shall be pushed back into the user's account in case of cancellation by Chocorelish Foods Private Limited .